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Borrower Eligibility Will I be eligible for a Loan? Why was I disqualified? Can HEFCU make exceptions for unique situations? Can I use a cosigner? What are the minimum credit requirements to receive a loan? See all articles › Applying for a Loan Can I apply for a second loan? How does applying for a loan affect my credit? When and how do I receive my loan funds? What is the range of interest rates offered on loans, and what is the difference between APR and interest rate? Can I change my loan application after it has been submitted? See all articles › Verification How do I get my transcript? Can I use my household or spousal income? What documentation will verify my income? Can I increase my loan amount after I have accepted my loan terms? What is considered income? See all articles › About Upstart What is Upstart? How can I contact HEFCU? See all articles › Popular questions Will I be eligible for a Loan? What are the minimum credit requirements to receive a loan? What documentation will verify my income? How can I contact HEFCU? What is the difference between a soft and hard credit inquiry? Can HEFCU make exceptions for unique situations?